Help for Members Impacted by Hurricane Helene in North Carolina, Tennessee, and Virginia

We’re making temporary changes to health plan benefits to provide relief and ensure healthcare access for our members who are impacted by Hurricane Helene.

The changes have been extended to:

• Between September 25 and May 1, 2025, for impacted residents of North Carolina.
• Between September 25 and May 1, 2025, for impacted residents of Virginia.
• Between September 26 and May 1, 2025, for impacted residents of Tennessee.

The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.

For assistance during this emergency, please call the Member Services number on your health plan ID card

We want to help make sure you have access to the healthcare you need. We can help with finding available doctors, refilling prescription drugs, and other health plan questions. We’re available by phone Monday through Friday, 8 a.m. to 8 p.m. ET.

Prescription drug refills

• If your Anthem plan covers your prescription medicines, you can receive up to a 30-day emergency refill at any pharmacy now, even if it’s not in your plan’s network.

The timing and locations for these relaxed guidelines may change based on conditions. Please check back here for updates.

These changes are for impacted members who live in North Carolina, Tennessee, and Virginia and have Anthem group health plans through their employers. They do not apply to individual and family plans, Medicaid, Medicare, Medicare Part D, Medicare Advantage, Federal Employee Health Benefit Plans, or fully insured trust funds. These plans have their own guidelines.

If you need additional support, please call the Member Services number on your health plan ID card.