Employee Assistance Program (EAP): Providers
Anthem's Employee Assistance Program (EAP) offers quick and easy access to confidential counseling and referral services to help employees and their household members deal with daily work and life challenges.
EAP Network and Services
We provide a national network of more than 40,000 health care professionals. Licensed professionals in five disciplines are eligible for membership:
We also offer clients a variety of services beyond just face-to-face counseling sessions, including adoption information, pet care, child care resources, financial/legal consultations, eldercare referrals and more. For additional information:
ARRA Privacy Information
The American Recovery & Reinvestment Act (ARRA), otherwise known as the Stimulus Package, contains provisions expanding some of the existing Health Insurance Portability and Accountability Act of 1996 (HIPAA) privacy requirements.
To accommodate one such provision, Anthem associates will now verify fax numbers each time prior to faxing documents containing Protected Health Information (PHI). PHI will be removed from the fax document. However, if you contact Provider Services and verify your fax number, no verification of each fax sent to you will be required, nor will PHI be removed from the document for a period of one year.
EAP asks that you notify Provider Services immediately when you have any changes in address, telephone or fax numbers. To verify your current information on file, send an email message to EAPProviderNetworks@Anthem.com. Please include your first and last name, licensure, current fax number, as well as your mailing and practice addresses so that we may cross reference. Or, you can call Provider Services at 888-252-2680.
Become an EAP Provider
Anthem's EAP credentialing process examines a number of provider qualifications and requires all providers to be licensed behavioral health professionals in their respective states of practice.
We are currently accepting applications
Anthem and Carelon Behavioral Health have combined their Employee Assistance Program provider networks as of January 1, 2021. We are accepting Provider applications for the combined network. Below is the link to fill out an application. Also provided is a link to CAQH. Carelon utilizes information from your CAQH profile to complete the credentialing process. Your application will process through credentialing much faster if your CAQH profile is up to date.
https://www.carelonbehavioralhealth.com/providers/join-our-network
Please go to CAQH to access your existing profile or create a profile and grant Carelon Behavioral Health access.
https://proview.caqh.org/Login/Index?ReturnUrl=%2f
*To become a provider in the Anthem Network instead of EAP, please apply using the “Begin Application” button at the bottom of the page.
Contact Us
Customer Service
Anthem EAP Provider Network Services
EAPProviderNetworks@Anthem.com
Phone: 888-650-5748
Fax: 888-438-7957
To learn more about our affiliates, view our Companies page.
Ready to become a provider in the Anthem network?
We look forward to working with you to provide quality service for our members.
Payments for services from a non-participating provider are generally sent to the member, except where federal or state mandates apply, or negotiated agreements are in place.