Welcome To EAP
If you’re a member looking to access your Employee Assistance Program (EAP) resources, please log in.
If you’re an employer or producer, visit your EAP page.
If you’re a provider, learn more about EAP.
If you’re an employer or producer, visit your EAP page.
If you’re a provider, learn more about EAP.
What We Offer
Anthem’s Employee Assistance Program (EAP) provides quick and easy access to work/life support, confidential counseling, and referral services to help you deal with daily work and life challenges. It’s employer-sponsored, so it’s available at no cost to you, your dependents, or household members.
Our EAP program addresses a variety of issues, including:
Resources to support work/life balance
Legal concerns
Financial issues
Child and elder care needs
Dealing with critical events
Emotional well-being
Work/Life Support
In today's complex world, there are many challenges that prevent you from achieving your best. Finding quality childcare, caring for an aging loved one, and balancing the conflicting needs of work and personal life are just some of the hurdles people face.
Not all problems require a face-to-face counseling session. Many times, the challenge can be resolved with work/life services.
We offer resources to address parenting, education, adoption, health and wellness, tobacco use, ID recovery and more.
Work/Life Support
In today's complex world, there are many challenges that prevent you from achieving your best. Finding quality childcare, caring for an aging loved one, and balancing the conflicting needs of work and personal life are just some of the hurdles people face.
Not all problems require a face-to-face counseling session. Many times, the challenge can be resolved with work/life services.
We offer resources to address parenting, education, adoption, health and wellness, tobacco use, ID recovery and more.
Elder And Child Care Consultation
Employees and their household members will have access to a comprehensive network of child and elder care providers throughout the United States. Services may include, but are not limited to:
Legal And Financial Consultation
With Anthem EAP, you and your household members have access to initial legal and financial consultation as part of the standard work/life feature.
You also have access to an online library of legal and financial information, in addition to financial calculators to help address issues ranging from debt management to buying a new home.
Legal and financial topics can include:
Personal/family legal services
Debt/credit counseling
Identity recovery and credit monitoring
Matters involving disputes or actions between members and their employer or other work-related issues, malpractice issues, or issues involving Anthem EAP or its parent company are specifically excluded from this plan. Also excluded are matters that lack merit (in the opinion of the attorney). Court costs, filing fees, fines, and subsequent consultations beyond EAP-described services are the responsibility of the member.
Work/Life Website
Anthem’s EAP website provides tools to help you better manage your work and home life. We offer innovative resources devoted to:
Relationship and family issues
Resources for professional growth
Emotional well-being tools and resources
Online seminars and podcasts
EAP Counseling Services
Good health doesn't just mean physical well-being. Emotional wellness is every bit as important. Anthem EAP has an extensive network of licensed behavioral health professionals who can help you address a variety of issues either in person or through online sessions:
Relationship or family problems
Alcohol or drug abuse
Feelings of overwhelming loss or grief
Depression or anxiety
Stress management
Times of crisis
Anthem’s representatives can help with finding a counselor and locating the support you need. They are available to assist you 24 hours a day, 365 days a year at the toll-free telephone number provided in your EAP materials.
EAP Frequently Asked Questions (FAQs)
We’ve compiled a list of frequently asked questions to help you find the answers you need. If you’d still like to find out more, please call Anthem EAP using the toll-free number provided in your EAP materials.
How many counseling sessions are available?
The number of counseling sessions available to you may vary depending on the plan your employer has chosen. Call the toll-free number in your EAP materials to find out how many sessions are offered.
What types of counselors can I see?
Licensed professionals in five disciplines are eligible for membership in our EAP network:
- Psychologists
- Social Workers
- Professional Counselors
- Marriage and Family Therapists
- Psychiatric or Behavioral Health Nurse Specialists
What if I need more than the maximum visits included in my EAP plan?
If you need counseling beyond your EAP services, our staff can help you access your medical or behavioral health benefits (even if you’re not an Anthem medical plan member), or locate community resources to help you resolve your concerns. If Anthem is your health insurance provider, you can continue with the same counselor and receive coverage through your Anthem medical plan benefits.
What kind of legal services do you provide?
You receive a free 30-minute telephone or in-person consultation with one of our contracted network attorneys or mediators. Additional legal services are available at a 25 percent discount from customary fees.
What types of legal issues can I discuss?
Our network of legal professionals can discuss almost any type of legal issue with you including:
- Personal business legal services
- Civil/consumer issues
- Criminal matters
- Estate planning law
- IRS matters
- Personal injury
- Personal/family legal services
- Real estate
- And many others
Matters involving disputes or actions between members and their employer, or other work-related issues, medical issues, or issues involving Anthem or its family of companies are specifically excluded from this plan.
Also excluded are matters that lack merit (in the opinion of the attorney). Court costs, filing fees, fines, and costs for legal consultations beyond those covered by EAP are the responsibility of the member.
What if I need to retain an attorney or mediator beyond the initial consultation?
Additional legal services beyond the initial consultation are available at a discount. We can also provide you with a list of community resources that may be available to you at reduced cost or no cost.
What kind of financial services do you provide?
You’ll receive a free telephone consultation with one of our financial professionals who can help you:
- Understand your financial situations
- Develop a new frame of mind for thinking about money
- Come up with ideas to help get ahead
- Stay on track
What if I need help beyond the initial consultation?
We can identify financial professionals who offer additional services. We can also provide you with a list of community resources that may be available to you at reduced or no cost.
Online Search
You can locate child and elder care providers near you by completing the online search questionnaire on our EAP website.
Assisted Search
With our Enhanced EAP, a referral specialist conducts a personalized search to find services that fit your needs. They contact each provider to confirm availability, hours of operation, licensing and capabilities. Then, within 12 hours of the receipt of the search request, the referral specialist emails, faxes or mails you a personalized packet of information.
Discount Shopping
Members can save up to 25% on name-brand and luxury items simply by logging into our website and going to the Savings Center
Tobacco-Free Resources
Our website offers a variety of tools to help kick the habit, including articles, podcasts, and links to other sources of support
Webinars
We offer a variety of health and wellness webinars on our website, including Creating a Personal Development Plan; Riding the Waves of Change; Raising Well-adjusted Kids; and more.
News For You
This curated news feed offers current events and timely tips for members, as well as information regarding urgent situations and natural disasters
How much does it cost?
Anthem EAP is an employer-sponsored program. That means there is no co-pay or deductible to access our services. However, payment for services beyond those provided by the EAP are your responsibility.
Can I talk to a live person if I have questions?
Absolutely! The Anthem EAP representatives are available 24 hours a day, 365 days a year, through the toll-free number provided in your EAP materials.
